Payment & Refund Policy

Payment is required at the time of a booking request. If London Airports Plus Ltd is able to provide the service, London Airports Plus Ltd will send confirmation of the booking details by email. If London Airports Plus Ltd is unable to provide the service, a cancellation of the booking will be sent to the client by email. All payments made for a booking will be refunded if it is cancelled by London Airports Plus Ltd.
Scheduled Transfer Pick–Up Times for Airport to Airport Transfers may be subject to change. It is the responsibility of the Client to ensure that London Airports Plus Ltd has been provided with a valid mobile and/or contact number for the Passenger(s). If a change to the pickup time is necessary London Airports Plus Ltd will contact the Passenger(s) by email or voicemail of the change of pick up time. Failure to provide a valid contact number to London Airports Plus Ltd may cause Passenger(s) to miss their transfer. Under this circumstance no refund will be available.
All complaints and requests for refund must be made by e-mail to the central office of London Airports Plus Ltd ( within one calendar month of the date of travel. Reservations that have been accepted and confirmed by the Provider may be cancelled by the Client by telephone on: 44 (0) 20 7148 5522. Vehicles that are cancelled by the Client after reservation acceptance by the Provider shall incur a cancellation charge.
Cancellations that are not informed of are deemed to be of the status “NO SHOW” and will subject to a charge of 100%. Cancellation informed 24 hours or more prior to booked journey time are subject to a charge of 25% of the quoted fares. Cancellations informed 3 to 24 hours prior to the booked journey time are subject to a charge of 50% of the quoted fare. Cancellation’s not informed up to 3 hours prior to the time of booking cancellation charge incurred: 100% of quoted fare.
Vehicles that are booked by the Client that are not suitable for the purpose for which they have been booked for as in clause 3 (36) will be subject to clause 1 and 2.
1. All meets apart from airports waiting time are free for the first 5 minutes; thereafter you will be charged £20.00 per hour or part thereof on the entire waiting time. Airport and Seaport collections: 45 minutes free waiting time from the time of landing arrival, thereafter you will be charged £20.00 per hour (payments made in any other form than cash GBP will be subject to processing and vat). There is no additional charge for flight delays. In all Meet and Greet Services, which are £20.00 per service, first one hour of parking charges is included, after which the waiting time of £20.00 per hour or part thereof will be charged.
2. Cancellations informed 3 to 24 hours prior to the booked journey time are subject to a charge of 50% of the quoted fare.
3. Vehicles are booked by Clients as requested. Saloon and Estate cars carry a maximum of 4 passengers & luggage. Vehicles to carry a larger number of passengers & luggage are available & are to be booked as required, (for luggage limitations, vehicle types and relevance view vehicles).
Except as expressly provided in these Conditions, the Provider shall not be liable to the Client by reason of any representation, or any implied warranty, condition or other term or any duty at common law or under statute, or under the express terms of the Contract, for any direct or consequential loss or damage sustained by the client (including, without limitation, loss of profit or indirect or special loss), costs, expenses or other claims for consequential compensation whatsoever (and whether caused by the negligence of the Provider, its servants or agents or otherwise) which arise out of or in connection with the supply of the services.
If clause 42 (of terms & conditions) applies then without prejudice to any other right or remedy available to the Provider, the Provider shall be entitled to cancel the Contract or suspend any further deliveries under the Contract without any liability to the Client, and if the Services have been delivered but not paid for the price shall become immediately due and payable not withstanding any previous agreement or arrangement to the contrary.